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Bobbi's avatar

Before the days of online booking, I once spent over an hour on a 3-way phone call with a United ticket agent and my travel companion. We were trying to book flights to New Zealand from the US using miles, my husband and me in first class and our friends in business. Trying to find flights that had 2 award seats available in each cabin, plus coordinating their flight from Denver and ours from West Palm Beach to end up at LAX for the same OS flight to NZ was proving to be a greater challenge than we had imagined. We had no specific dates set, just the number of days we wanted to stay and a general idea of when we wanted to go. So the agent went day by day looking for flights that would work, then had to repeat the process for the return flights. It was arduous.

She finally found flights that worked for all of us, and we then went through the booking process, using miles from four different accounts, getting our husbands on the line to approve the use of their miles, etc., etc. Finally it was done. We were so exhausted and relieved, neither of us caught the significance of the agent’s final words to us: “ If there’s nothing else I can help you with today, thank you for calling United. Yada yada yada. You have three days to ticket this. Have a nice day.”

About a week later, I noticed the miles had shown up back in our accounts. Yep, we had booked but not ticketed, so the reservations were canceled. Called United immediately and was told our seats were still available, but our friends’ were not.

So we went through the entire process again, spending another hour or so on the phone, and ended up traveling a month later than we had planned.

Why that first agent didn’t ask, “Would you like to go ahead and ticket these now?” remains a mystery, but I assure you I now have all reservations ticketed within 24 hours of booking, if not immediately.

Laura Falsone's avatar

I once drove to Canada with 3 kids under the age of 6 and pregnant with the 4th. Got to the border at 2am and they asked why I didn’t have some documentation from my husband saying it was OK to take our kids out of the country. This had never come up before. It had been an 8hr drive to get there…I wasn’t going home to get a letter. I told them to call him and they said they "*didn’t want to wake him up*. Those polite Canadians!! They didn’t have a problem waking up 3 young kids though, to ask them when they’d last seen their dad (earlier that day). When the border agent came around the counter and saw I was 7mo pregnant, she decided no one was foolish enough to be stealing that many kids on their own…which I didn’t argue with. Always had a photo and a letter after that. But I’m curious how you have more than one passport???

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